F.A.Q.

It is necessary to register me to make an order?


It’s not necessary as you can log in as a guest. But having an account will allow you to have all details of your orders, so we recommend you to register.

The prices of products, are they including the VAT and the shipping cost?


All the prices of the products are VAT included.

Nevertheless, the shipment cost is not included because it will depend on the weight, volume and destiny of your order. It will be calculated in each case and you will be able to see it in your cart before coming to the payment. Generally, many products of Itunube, are very light and little voluminous, so you will be able to buy several articles by a same price of shipment in a same order.

Which are the payment methods to make an order at this shop?


CREDIT OR DEBIT CARD. Via Paypal website. You don’t need to have a PayPal account to pay.
PAYPAL. It is necessary to have an account at www.paypal.com

As soon the payment is done via the method you prefer and we receive it, your order will be shipped.

Which is the delivery time of the orders?


Following the stock and availability, whenever it is possible, like general rule, all the orders will leave the office of Itunube in a maximum term of 72 hours (counted in workable days), the delivery time will depend on your address.
The considered times offered by the transport company is (counted in workable days):

Spain from 1 to 4 days

Europe from 4 to 15 days

Outside Europe more than 8 days

If for some reason the order will be delay (out of stock, strikes of transport, etc…), Itunube will get in contact with you to communicate it.

If I am not satisfied , can I send my order back?


Yes, in case of not being satisfied with a part or the totality with the order, when receiving it, you could give it back, you have 7 days from its reception to give it back.

For more details, please consult the section of returns in the “Terms and Conditions”

How is the protection of the personal data?


All the operations of payment online are realised through a safe server, that it protects the data against attempts of violation by third parties. The data of the purchase process keep in a database designed for such effect shop.itunube.com guaranties the protection and confidentiality of the personal, domiciliary data, of payment and any other type that provide our clients to us as reflected in the Statutory law 15/1999, of 13rd of December of Protection of Personal data. We don’t sell or give any data to other companies.

Itunube never receives the data of your credit card, these are encrypted at any moment by PayPal, that processes the payment and notifies Itunube, the satisfactory accomplishment or not of the operation.

If I have any other question, how can I contact Itunube or where can I find more information?

You can get in contact with Itunube through form in the section of “Contact” and Itunube will answer you as soon as possible.
In addition you can ckeck the section of “Terms and Conditions” where you can find all this information more in detail.